Terms and Conditions

The booking deposit is 20% of the booking cost per person with the balance normally payable in cash upon arrival at your apartment. All deposits are non refundable after your booking has been confirmed by us although this ruling may not necessarily be applied in exceptional circumstances. If the balance has been paid prior to departure and you cancel then we will refund this to you in full. We strongly recommend that you take out travel insurance to cover you for cancellations beyond your control.

We require a €300 deposit on all single sex parties, which will be refunded immediately on inspection of the rented property. If damage has occurred the cost of repair will be deducted from the €300 deposit and the balance will be refunded on completion of repairs/replacements. We rely on the integrity of our guests to report any accidental damage or loss. Whilst we do not require a deposit unless you are a single sex group we do reserve the right to deduct the costs of repair/replacement from your credit card for any damage caused to the apartment during your stay..

• We can supply a modern baby cot with new mattress for 10 Euros per night
• We supply one set of towels per person, any additional towels are priced at 10 euros per set to cover laundry costs. If you plan to visit a Spa bath, please bring your own towels. No towels are to be removed from the apartment. Any unreasonable soiled towels will be disposed of and charged at 15 euros per towel. We will deduct the cost of replacements keys and replacements towels from your credit card
• Bed linen is provided; any additional bed linen is priced at 30 euros per set to cover laundry costs
• For parties of 2 and over, who wish to stay for 2 nights or less, we charge a short stay surcharge to cover costs for the laundry and cleaning
• We can arrange for transport from the airport to the apartment, price paid, directly to the taxi driver. If you decide not to take the taxi, you will need to collect the keys from the office between the hours of 9.00 and 18.00 hours and call the office at least one hour before your arrival
• We supply two sets of keys in each apartment, plus one set which will be given to you by the taxi driver or you can collect them from the office. Lost keys will be charged for at 30 euros per set

You can pay the balance by direct bank transfer, credit card, or if living in the UK by cheque. Bank details given on request. The balance can also be paid in cash (Euros or Sterling) on arrival. on arrival. Note: If you wish to pay in local currency (Forints) this is possible but the balance will be converted at the rate of 1 Euro = 300 Forints. *Note: Taxi cost for 1-4 people is (Euro)€20.00 and for 5-6 people (Euro) €30.00. Please note that severe luggage limitations apply if in a full taxi for 6 people and if with more than minimal baggage you are best advised to contact us for advice.

• We reserve the right, in unforeseen circumstances, to offer you an alternative, similar or upgraded accommodation
• The descriptions on our websites are true and made in good faith. We do not accept any responsibility for possible mistakes or changes made without our knowledge. We do not accept responsibility for the breakdown of water, gas, or electricity and we shall not be responsible for any injuries, damages, or losses caused to any traveller
• The accommodation provided is for your exclusive use and must not be sub-let under any circumstances
• The duration of your rental let may not be extended without our prior agreement
• The holiday home and accompanying ground area must not be occupied by more people than the number stated. This number includes children whatever their age

We do not ask you to enter or vacate the apartments at a particular time on your arrival or departure date. If however, we have other guests arriving or leaving on the day of your arrival or departure, we will request that you leave your luggage in the apartment, whilst it is being cleaned in readiness for the next guests. If the time difference does not allow for you to leave your luggage, we will store it in a safe place, for a small fee, until you are due to leave Budapest.

We expect you to treat the holiday apartment, your neighbours and surrounding area with respect, in so far as the tenant is responsible for any damage which he/she or any member of his/her party causes. Please leave the holiday home in a clean and presentable state, please wash up, empty fridge, freezer and dustbin before departure. Should you behave in an inappropriate and unacceptable manner, we reserve the right to annul the apartment agreement immediately and without warning. In such a situation we have no obligation to repay all or part of the rental price.

If you request to be moved to a different apartment on arrival or during your stay for reasons which are inappropriate we will endeavour to move you but we will charge an additional fee for the cleaning of the apartment and any laundry, if used.

Complaints
Should the unlikely event of a problem arise, it is imperative that we are notified immediately, so the problem can be passed to our local property manager to investigate, and where reasonably possible, rectify during your stay. We cannot investigate any complaints once guests leave unless an official complaint is made to us before departure.

We will act as an intermediary to try to resolve any complaints.

We cannot be held responsible for any building work in the vicinity of the apartments. Where possible, we will do our utmost to inform you of any planned building work prior to your stay

Please note that severe luggage limitations apply if in a full taxi for 6 people and if with more than minimal baggage you are best advised to contact us for advice.